Yes, If you are a professional interior designer, architect, home stager, or licensed general contractor that works with commercial or residential customs on their design or improvement projects, you can now apply to unlock trade discounts.
To apply for the RBW Trade program, please create an account profile. Visit our Trade program here.
All assembly and shipping occurs within our 10,000 sf Brooklyn workshop. 80% of all materials and components are sourced within 250 miles of New York City. We maintain inventory of many of our products and can typically be filled immediately. Expect in-stock orders to arrive within 5-10 business days via UPS Ground or common carrier.
LEDs can last 20 years and gradually become less bright with time and use. To ensure you'll get the most use out of your RBW product, we suggest buying replacement LEDs at the time of purchase to ensure compatibility. You can purchase replacement parts and LED boards through support team. Our fixtures are designed and built to allow for the exchange of LED boards with relative ease assuming a base knowledge of electrical wiring.
We operate on a standard production time ranging from 10 to 40 business days depending on the existing production schedule and inventory availability. Upon payment and confirmed order confirmation your order will be set in the production schedule and notified of the target ship date via email.
Plans change and we understand why you may need to request a cancellation or return for your order. When an order has been processed our team has begun building your order, cancellation or refund is not possible since material and labor resources have been consumed.
There is a bright side - RBW products are very versatile across application types; here is a digital lookbook to inspire your team with other ways to use them on this project or future projects.
The RBW Finish Library offers custom finishing from a curated collection of metal finishing (powder coatings and selected plated finishes and anodized options). Powder coating is available for most aluminum and steel products. Choose from anodized options for aluminum products and plated options for steel products.
Browse our curated collection of powder coated and plated finishes and order our Finish Samples online to get it shipped via same-day express service.
RBW products are designed with customization in mind. Our production time is a rapid 20 business days, for all finishes from the curated RBW Finish Library.Trying to match something outside our standard finish library? Almost every RBW product has finish customization capability; please inquire to learn more details.
For larger projects, we offer light engine modification to match desired lighting requirements such as increased lumen output, high Color Rendition Index, and super warm or cool CCT outside of our standard range 2700-3500k.
You count on quality and performance from our products. In rare cases, you may experience trouble with shipping damage on an order.
Rest assured that our success team is here to help you resolve this issue! Please give us 48 hours to review your request and prepare a detailed response with the next steps. Upon noticing the damage please provide our support team any additional information such as images, videos, or a description of the issue that would help us troubleshoot, please send those along.
If you need to discuss a solution more urgently we’re here to support you. You can reach our Customer Success Team at email@example.com or 212-388-0399.
Despite any unplanned setback we are confident that RBW can help you achieve the best possible atmosphere for your project!
We are required to charge sales tax on the merchandise & shipping total for items shipped to New York, Georgia, New Jersey, California, Illinois, Pennsylvania, Texas, Washington, Florida, and Massachusetts addresses unless a valid resale certificate is presented at time of order.
Tax is charged on shipping in California, Georgia, New Jersey, New York, Illinois, Pennsylvania, Texas and Washington. See here for more info.
For dusting and light cleaning of hard surfaces use a soft, damp cloth. Gently wipe the surface then immediately use a dry cloth to wipe the surface again. Do not use abrasive or acidic household cleaning products. For the best maintenance of the product, protect it against sunlight and heat, and try to keep it away from moisture, grease and dirt.
RBW warrants that the Products shall be free from defects in workmanship or materials. This warranty excludes drivers, which are covered by their manufacturers’ own warranties, and RBW makes no warranty with respect to, or accepts any responsibility related to, those components. For a period of two years following the date of delivery of each Product, RBW, at its sole cost and expense, shall repair or replace any Product which is defective in workmanship or materials without cost to the Customer, or, at RBW’s discretion, make a price adjustment to such Product. RBW reserves the right to determine the most appropriate manner to fulfill this warranty, in its sole discretion. RBW is not obligated to pay any charge back for labor or other costs incurred in the absence of RBW’s advance written approval. This warranty does not cover any damage caused by accident or misuse occurring after such Product is delivered including, without limitation, improper installation. Except as expressly herein stated, RBW shall not be liable for any damages, including but not limited to incidental, consequential, special or exemplary damages (even if RBW has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), or for the breach of any warranty, express or implied, whether of merchantability or fitness for any purpose or otherwise, any implied warranties arising from a course of dealing or course of performance, or for any other obligation or liability on account of the products covered by this agreement. Except as expressly herein stated, rbw does not make, and hereby specifically disclaims, any representations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, any implied warranties arising from a course of dealing or course of performance. Customers will not purport to make any warranty on behalf of RBW that is more extensive than the warranty contained in this agreement.