All assembly and shipping occurs within our 10,000 sf Brooklyn workshop. 80% of all materials and components are sourced within 250 miles of New York City. We maintain inventory of many of our products and can typically be filled immediately. Expect in-stock orders to arrive within 5-10 business days via UPS Ground or common carrier.

LEDs can last 20 years and gradually become less bright with time and use. To ensure you'll get the most use out of your RBW product, we suggest buying replacement LEDs at the time of purchase to ensure compatibility. You can purchase replacement parts and LED boards through support team. Our fixtures are designed and built to allow for the exchange of LED boards with relative ease assuming a base knowledge of electrical wiring.

We operate on a standard production time ranging from 10 to 40 business days depending on the existing production schedule and inventory availability. Upon payment and confirmed order confirmation your order will be set in the production schedule and notified of the target ship date via email.

For larger projects, we offer light engine modification to match desired lighting requirements such as increased lumen output, high Color Rendition Index, and super warm or cool CCT outside of our standard range 2700-3500k.

For dusting and light cleaning of hard surfaces use a soft, damp cloth. Gently wipe the surface then immediately use a dry cloth to wipe the surface again. Do not use abrasive or acidic household cleaning products. For the best maintenance of the product, protect it against sunlight and heat, and try to keep it away from moisture, grease and dirt.

RBW warrants that the Products shall be free from defects in workmanship or materials. This warranty excludes drivers, which are covered by their manufacturers’ own warranties, and RBW makes no warranty with respect to, or accepts any responsibility related to, those components. For a period of two years following the date of delivery of each Product, RBW, at its sole cost and expense, shall repair or replace any Product which is defective in workmanship or materials without cost to the Customer, or, at RBW’s discretion, make a price adjustment to such Product. RBW reserves the right to determine the most appropriate manner to fulfill this warranty, in its sole discretion. RBW is not obligated to pay any charge back for labor or other costs incurred in the absence of RBW’s advance written approval. This warranty does not cover any damage caused by accident or misuse occurring after such Product is delivered including, without limitation, improper installation. Except as expressly herein stated, RBW shall not be liable for any damages, including but not limited to incidental, consequential, special or exemplary damages (even if RBW has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), or for the breach of any warranty, express or implied, whether of merchantability or fitness for any purpose or otherwise, any implied warranties arising from a course of dealing or course of performance, or for any other obligation or liability on account of the products covered by this agreement. Except as expressly herein stated, rbw does not make, and hereby specifically disclaims, any representations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, any implied warranties arising from a course of dealing or course of performance. Customers will not purport to make any warranty on behalf of RBW that is more extensive than the warranty contained in this agreement.