Extended Coverage
RBW offers an optional protection plan that provides extended protection and a simplified resolution process for shipping-related issues beyond RBW’s standard 30-day claim period.
Why Add Project Protection?
Many RBW Products are delivered in advance of installation and may be stored at warehouses, job sites, or third-party facilities. The Shipping Protection Plan offers additional coverage during this extended period and eliminates the need for carrier involvement if issues arise.
What’s Covered
Subject to the terms below, the Plan covers:
- Lost shipments, which must be reported within 30 days of actual ship date.
- Concealed damage, which must be reported within 90 days of actual ship date. Concealed damage must be discovered on first opening of sealed, original, undamaged outer packaging,
- Obvious transit damage, which must be reported within 10 days of the carrier-defined delivery date. Any damage visible at delivery must be noted on the proof of delivery (POD) at time of receipt. A clean POD followed by a later claim on the same carton is presumptively excluded.
- Coverage applies per order and is based on the order's net merchandise value (after discounts, excluding tax, freight and plan fees). Orders with a net value up to $30,000 are covered at 100% for damaged or missing items.
- Each shipment in a multi-shipment order has its own coverage window from its delivery date. All claims count toward a single per-order cap
Simplified Claim Process
Customers with the Project Protection Plan may submit claims directly to RBW.
To initiate a claim, Customer must provide RBW:
- Sales Order Number
- Description of the issue
- Photographs of the Product and packaging
- All claim documentation must be submitted within 10 business days of reporting the issue, or the claim will be closed